Returns, Exchanges, and Refunds Policy

Conditions for Returns and Exchanges:

Given the unique nature of handmade artwork, the Website generally does not accept returns or exchanges, except in cases where the artwork is damaged upon arrival or under special circumstances determined by the Website owner . Customers must notify the Website owner of any damage within a specified timeframe, typically within 7 days of receiving the artwork, and provide photographic evidence of the damage to both the packaging and the artwork . The Website owner reserves the right to assess each return or exchange request on a case-by-case basis. Certain items, such as personalized or custom-made artwork, are not eligible for return or exchange unless they are damaged upon arrival .

The approach to return policies for original art can vary. Some online art businesses offer a fully refundable return policy, while others may opt for a partial refund with a restocking fee or a stricter policy like final sale with no refunds . The specific policy adopted by this Website is generally no returns unless the product is damaged or in special cases.

Refund Policy and Process:

If a return is approved due to damage or a special circumstance, the refund process will be initiated upon the Website owner's receipt and inspection of the returned artwork . Refunds will typically be issued to the original payment method used for the purchase. The timeframe for processing refunds may vary, but it is usually completed within a specified number of business days after the returned artwork is received . Shipping costs are generally non-refundable unless the return is due to damage caused by the Website owner or the shipping carrier.

Specific Considerations for Handmade Art:

Customers should be aware that slight variations in color, size, and design may occur compared to the images displayed on the Website . These variations are inherent to the handcrafted process and are considered part of the artwork's unique character and charm, rather than defects. While the Website owner makes every effort to accurately represent the artwork through high-quality images and detailed descriptions, the actual colors of the artwork may appear differently depending on the user's monitor settings and other technical factors . Returns based solely on minor variations will not be accepted. A detailed description accompanying each artwork will highlight any unique characteristics or potential variations.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@onlinearthub.com